FAQ

Most frequent questions and answers

We are therefore very experienced in sea conditions and passenger concerns, and place maximum priority on comfort and safety.

We provide the following payment methods :

  • Direct Bank Transfer
  • Paypal / Credit Card payment
  • Cash (only for direct booking in our Labuan Bajo Office )

For more informations, please check our Payment Methods page

Online is the best option, where we offer live availability and instant confirmation. You simply need to fill in your booking form, and for the payment is easy which is we give you an options via Bank Transfer, credit card or via Paypal. Alternatively you can call our reservations numbers anytime from 9.00am to 5.00pm or visit our offices. We do not recommend showing up without having made a reservation as we often get full during busy periods.

For some last minute bookings (eg by phone the day before), we can offer the option of payment upon departure.

Our Voucher Code, Coupon Code or any promotional codes you can get through :

  • Official Sales & Marketing
  • Online Promotion via Facebook, Instagram, Google or our Website.
  1. Once you get your promotional code, you can fill in the code on the Cart Page
  2. Press Proceed to Checkout to continue, and then your coupon discount will apply straight away on the billing system.
  1. Once you choose (add to chart) the package you want to join via Book Now button, please continue with pressing the Proceed to Checkout.
  2. On the Checkout page choose the payment option for Paypal, then the site will redirect you to Paypal page.
  3. on the Paypal page, you can do 2 options on below details :
  • Login to your Paypal account (if you want to pay via Paypal)
  • Or you can fill in your Credit Card / Debit information details. Once you complete with the information, press Pay Now button to process the payment.

We strongly advise against using small tour desks Labuan Bajo. Book direct with us to get best discounts and reliable information. Many small kiosks are unlicensed and you have zero chance of getting any refund if things go wrong, and mis-communications are common – eg people get booked onto the wrong boat.

Booking directly with or through a reputable travel agent is highly recommended.

Yes, we provide transfer service with the following conditions :

– Free Drop off and Pick up from  Labuan Bajo airport – Hotel (Labuan Bajo area), only if you do direct booking with us via website.

– Free Drop off and Pick up from Hotel (labuan bajo area) – to the Harbour for all conditions.

Our trip basically start from 6am – 4.30 pm